Q: What days and times do you deliver?
A: We deliver to the State Street store on Thursdays, and orders will be available there for pick up and to make payment. We will be delivering to our other grocery delivery customers on Friday afternoons between 2-5 pm.
Q: How can I contact you?
A: The easiest way to contact me is via email at firstname.lastname@example.org. You may also call or text me at 730-3722.
Q: What is your delivery fee, and do you have a minimum order amount?
A: There is a $25 minimum order size for residents at State Street using this site and a $5 shopping fee.
For our delivery customers, there is a $20 delivery fee and a $50-$80 minimum order size depending on your location. For island orders, the delivery fee is $25, plus a $100 minimum order size. (Unlike our prior site, this site does not have a tipping option, so tips are factored into the delivery fee.)
Q: Can I order groceries for a loved one who lives at 100 State Street even though I am not a resident myself?
A: Yes! Groceries can be a wonderful gift for someone you love!
Q: I want an item that is not on the site, what do I do?
A: Visit the store or send an email to email@example.com letting us know what it is you'd like, and I will try to get it added to the site. Only items that are available at both Shaw's and Hannaford will be added to the site (common items that are readily available at the average grocery store). Please note that this site is limited, and we are not able to carry everything you might find in the store. We are unable to deliver fresh flowers or large quantities of frozen foods due to limited refrigeration.
Q: What types of payment do you accept?
A: We currently accept cash, checks, EBT cards (in store only), credit & debit cards if paying at the store. If you wish to pay online, we accept credit and debit cards with a $25 minimum for State Street residents and a $50 minimum for delivery. (EBT cards can not be used online and orders must be picked up and paid for at the store if using EBT.)
Q: Can I change my order after it has been placed?
A: If you wish to change an order, please contact us with the items you would like to change prior to 3 pm the day before your delivery. We can not add items to your order that we do not carry on the site.
Q: What if I am missing an item?
A: Please contact me as soon as possible if you feel you are missing an item from your order. I will locate the item and either bring it to you or credit your account. Missing items need to be reported within 48 hours of delivery.
Q: What do you do if an item is out of stock?
A: If a store brand item is out of stock, I will substitute a name brand product for no additional charge. Because I shop multiple locations, out of stocks are rare except in the case of supplier issues and products being discontinued. In this scenario, I will seek to find the most comparable item or higher quality that I can find and always give you the choice to accept the substitution or receive a refund.